FAQs

How long will it take to receive my order?

Our baked goods ship out every Thursday and generally take 1-3 business days to arrive. Our apparel takes 5-7 days and ship from our third-party partner. Orders placed after 8AM PST Thursday will be shipped the following Thursday.

*Please note, due to Covid 19, the USPS may have an additional day delay depending on your location.

 

My package arrived at room temperature, is it still okay?

Yes, they will arrive at room temperature! We package all of our cookie dough and cake jars fresh, cold and in a cooler bag with an ice pack. This is to keep the products cool for the first 36-48 hours of travel. You package should arrive in the next day or two after that. We have tested our products up to 7 days at room temperature and they are perfectly fine.

 

How should I store my desserts?

We recommend refrigerating your order once you've receive it. Even though they are fine at room temperature for up to a week, if kept refrigerated, they will last even longer! Generally up to 2 weeks.

 

What happens if I'm not at home to receive my package?

Due to the perishable nature of our products, we recommend sending your packages to a location someone is regularly at. Your "Shipment Tracker" will keep you updated as well. If you live in multi-unit housing, be sure to check with your neighbors, front lobby or mailbox.

 

Why is my package not here?

Please make sure to double check the address you submit prior to placing all of your orders. This includes house numbers, apartment numbers and correctly spelled streets. If you're gifting items for friends and family please make sure to have their correct information. If your "Shipment Tracker" shows your package has been delivered, check around your front door or check with neighbors.

 

Will I save money on shipping with a slower option?

Due to all of our treats and beverages needing to stay cool, we ONLY ship orders USPS Priority (1-3 Days) and with an ice pack.

 

Where can I visit your dessert shop?

We are located in Los Angeles California in West LA in the Sawtelle area. Our address is: 2005 Sawtelle blvd. Los Angeles CA. 90025

 

When can I expect new flavors/items to be available?

Not all of our desserts ship well. We will only add a new flavor or treat if we know that it will arrive to you tasting just as good as at our shop! Check back regularly.

 

What if my items are ruined upon opening?

We use USPS and cannot control damage that they may cause. Please email us immediately with your order number and pictures to see if we can help. sales@mybsweet.com

 

What is your return policy?

Due to our products being made fresh to order we are not able to refund orders. 

 

Where can I call with questions or concerns?

1(844) MYBSWEET 1(844)692-7933

 

What if I needed an emergency order ASAP?

Email us promptly at sales@mybsweet.com and we will do our best to work with your timetable. Rush fees may apply.